New Patient Information

Welcome to The Vancouver Island Naturopathic Clinic Inc.

Thank you for choosing us to support you along your path to wellness.  Our integrated health care team consisting of Naturopathic Doctors, Registered Massage Therapists, Registered Clinical Counsellors and Acupuncturists will work with you as a team to help you achieve your personal goals. Our clinic is located  located in the Royal Oak Shopping Centre located on the second floor above Life Labs. The entrance to the second floor is located beside Vision 2000 travel.

To book an initial consultation with one of our practitioners, please contact reception at 250-881-1806. Our friendly reception staff will help you find the practitioner best suited to your needs, provide you with instructions on how to fill out our new patient intake forms, give you directions to our clinic and make sure to answer any questions you may have regarding our services. We offer care for infants, children, women, men and seniors.

Many of our services are covered by many extended health care plans. Please check with your provider directly to verify the details of your coverage. You will be responsible for payment at the end of each visit; we do offer direct billing for acupuncture and massage therapy. We will provide you with an invoice after each visit which you can then submit to your plan. We do offer a reduced rate for seniors 65 and older, college and university students with a valid ID card and those on income assistance (documentation required). We are not covered by MSP however some coverage may be available to you if you are on MSP income assistance or if you are first nations. MSP may cover up to $23 per visit for a combined annual limit of 10 visits each calendar year for the following services: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and/or non-surgical podiatry for those whom are eligible. Please click here for the MSP claim website.

We ask that you arrive 10-15 minutes early to your first appointment so that our Practitioners can review your intake forms and provide you with enough time to complete the required patient consent forms. We also invite you to browse our natural product store and enjoy a warm cup of tea. Free parking is located at the clinic.

New Patient Intake Forms - click here

Naturopathic Medicine

Becoming a Naturopathic patient is a two step process involving an initial and second consultation. Your initial consultation with one of our Naturopathic Doctors will be up to 1 hour and fifteen minutes long for adults, up to 1 hour for children 2 yrs-14 yrs and up to 1.5 hours for infants up to 2 yrs of age. During your initial consultation, your Naturopathic Doctor will complete a thorough personal, medical and family history and review with you all medications and supplements that you are currently taking. We ask that you please bring any relevant laboratory results, medications or supplements to this appointment. Your Doctor may recommend laboratory testing if relevant to your care.

Your second visit will be booked about 1-2 weeks from your initial consultation and consists of a complete physical exam followed by the commencement of your individualized treatment plan. For female patients, complete breast and gynecological exams are offered if relevant or as a part of routine health care if you are not up to date. We support the BCCA Pap Screening Program. For male patients, testicular and prostate examinations are offered for regular age appropriate screening or if clinically relevant to your care. For infant visits only, both the patient consultation and physical exam are both completed during the initial consultation.

Our Naturopathic Physicians work with you to devise an individualized treatment plan customized to fit your specific condition and needs. Follow-up visit length and frequency rate varies depending on your case and any treatments that are required and can range from 15 minutes and up.

Clinical Counselling

Your initial counselling appointment will be 60 minutes in length as are all follow-up sessions. If your appointment is for couples counselling, these sessions are 90 minutes in length to provide adequate time for both individuals.  Longer sessions are available upon request. We provide evidence-based approaches, such as Cognitive Behavioral Therapy (CBT), Body-Oriented Psychotherapy, and Art Therapy. We offer individual counselling, couples and family counselling, and therapeutic groups and workshops. Our Counsellors are covered by many extended health care and employee assistance plans. We are also registered to provide service to clients covered by the Crime Victim Assistance Program.

Massage Therapy

Your initial massage therapy appointment with your massage therapist may range from 45 minutes -1.5 hours in length. Included in your first visit is a postural assessment and possibly muscle and range of motion testing and observation. This will help to pinpoint the cause of any chronic pain and also identify areas that could be troublesome in the future. For this reason its best to come dressed in loose comfortable clothing such as shorts and a tank top. Follow-up visits range between 30-90 minutes.


Your Initial consultation with our acupuncturist is 1.5 hours. Your initial consultation will consist of a health intake, Chinese tongue and pulse diagnosis and an acupuncture treatment session. All follow-up appointments will be one hour in length.


Cancellation Policy

If you need to cancel or change your appointment we would be happy to assist you in rescheduling however, if a cancellation is received without 24 hours notice you will be automatically invoiced our cancellation fee as this time has been specially reserved for you.